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Frequently Asked Questions

Why do you say your solution is “pay as you use”?

We only charge for what the platform actually produces. For instance, other platforms will charge for the transcoding, whether you have viewers or not. We will only charge if someone actually watches the stream. More precisely, we will even only charge for the exact profile that are being transcoded!

Why do you say your solution is “pay as you use”?

Do I have to install any software to use Quortex I/O?

No. Quortex I/O is a SaaS solution. It runs fully in the cloud and does not require any installation.

Do I have to install any software to use Quortex I/O?

Can I use my own CDN when using Quortex I/O?

Your data is delivered through a sophisticated worldwide mesh network to offer the best possible experience at a competitive price, and we think it’s a fairly good option. It’s a must for you? Let’s see what we can do, please contact us!

Can I use my own CDN when using Quortex I/O?

Can I test your solution for free?

Sure! Just click the "Try for free" button on top of this page for a 200€ credit (no credit card required)

Can I test your solution for free?

Do you require any commitment for using the platform?

No. You really pay as you use, with monthly invoices. No minimal volume, no minimum period.

Do you require any commitment for using the platform?

Do you offer additional discounts if I commit to a minimal monthly volume?

Yes, you can make signficants savings. Contact us to learn more!

Do you offer additional discounts if I commit to a minimal monthly volume?

Do you support event streaming?

Of course! Our pay per use model is a great fit for event use cases!

Do you support event streaming?

Do you support 24/7 streaming?

We have built our solution to support 24/7 live streaming in terms of features, high availability and operations.

Do you support 24/7 streaming?

Can I ingest my stream from anywhere in the world?

Sure! Your streams can be ingested from anywhere. We will select the best possible ingest point based on your localization. We use SRT as the input protocol. If you don’t have SRT streams, our multicast to SRT gateway can help for sure!

Can I ingest my stream from anywhere in the world?

Can I stream to everywhere in the world?

Yes. Our sophisticated network enables you to reach millions in seconds.

Can I stream to everywhere in the world?

Can I use your API for integration with my backoffice and automate stream creations?

Of course! Our API is ready to use and, of course, comes at no extra cost.

Can I use your API for integration with my backoffice and automate stream creations?

Do you support regionalized slate insertion?

Yes. You can define what input or what configuration you will apply, based on the user localization. You can for instance say that you want viewers in the US to have a specific content with a specific configuration during a given time slot. And, by the way, this comes at no extra charge.

Do you support regionalized slate insertion?

I’d like to maximise the visual quality during prime time while optimizing the costs at night. Can you do that?

Yes! You can do that on a time basis with our built-in scheduler (at no extra cost)

I’d like to maximise the visual quality during prime time while optimizing the costs at night. Can you do that?

Can you do per device encoding?

Sure. You have the ability to define the rendition ladder depending on the device type. If you need more categories than the one we provide by default, please contact us!

Can you do per device encoding?

Will I pay more if I have HLS and DASH enabled?

Input Traffic and Processing traffic will of course be mutualized and you will pay them only once. You will only pay if more viewers watch your stream because HLS and DASH are enabled.

Will I pay more if I have HLS and DASH enabled?

Do you support Subtitles insertion?

Yes we do. We take DVB-Teletext in input and we can output WebVTT in HLS and TTML in DASH.

Do you support Subtitles insertion?

How many video profiles can I define?

As much as you want. You will only pay for those which are pulled by the end users.

How many video profiles can I define?

How many audio tracks can I insert in my streams?

As much as you want, there is no limit. You will only pay for those which are pulled by the end users.

How many audio tracks can I insert in my streams?

Do you support 50/60p framerates?

Yes we do!

Do you support 50/60p framerates?

What kind of outputs do you support?

We support HLS and DASH, so that you can reach any device.

What kind of outputs do you support?

Can you explain what is the processing traffic?

The processing traffic is the amount of video/audio/subtitles data generated by the platform to produce a segment. If multiple users pull the same segment, processing will only be charged for the first user. When users watch HLS and DASH, processing will only be charged once.

Can you explain what is the processing traffic?

Can I choose the URL of my published streams?

You can easily modify some parts of the published URL to make your streams unique!

Can I choose the URL of my published streams?

Can I block specific users to access some of my streams?

Yes you can, either using vanilla geoblocking or using more advanced rules. You can for instance block users with a specific device and coming from a specific country, or restrict access to some users for one given input during prime time every day, etc.

Can I block specific users to access some of my streams?

Can I integrate Quortex video streams in any web page?

Sure! Our streams are natively compatible with any players on the market, including open source players such as HLS.js or Shaka player. It takes 10 lines of javascript to integrate our videos in your website!

Can I integrate Quortex video streams in any web page?

Do you support different user roles in the platform?

Of course. We have different access levels in the organization and you can easily share your channel pools with anyone, in just a click.

Do you support different user roles in the platform?

What payment methods do you support?

We support credit card, and SEPA is coming soon. Contact us for other options!

What payment methods do you support?

Do you offer support plans ?

Sure. Even though we are convinced that our solution is bullet proof, we can offer support packages that will fit with your specific needs.

Do you offer support plans ?

I'd like to know who is watching my streams. Do I have to use a third party solution?

Of course not! You can track your audience and measure the success of your live streams, with filters on countries, inputs, devices, .... And at no additional cost!

I'd like to know who is watching my streams. Do I have to use a third party solution?

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Quortex

Société par actions simplifiée au capital de 101.242€

1137A Avenue des Champs Blancs

35510 Cesson Sévigné

FRANCE

RCS Rennes 842 176 141

email: info@quortex.io

Publication Director: Marc Baillavoine

Website Hosting

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D02HX96, Ireland